Frequently Asked Questions

Here you can find frequently asked questions.
If there is anything missing contact us with your questions and we will be glad to help!

Email us your question
Q.

Are refunds possible ?

All sales are final, that's what the others would say. If a mistake was made by my side (e.g. engine bug), I'll offer you free tokens.

Q.

How many time it take for scan ?

For the moment if you choose all anti-virus available (12) it will take 2-3 minutes.

Q.

Are antivirus are updated ?

Yes, All anti-virus are updated every day at 00:00 AM

Q.

Does .NET Framework, C++ Redistributable is installed ?

Yes, all dependencies are installed on machine. If you find something missing please contact me.

Q.

Do we distribute the files ?

No, all uploaded files are encrypted using AES-256 encryption standard and decrypted directly on VM.

Q.

I got detection but Anti-virus say nothings it's normal ?

No, This problem can be caused by your file, if not contact me.

Q.

Do you also accept feature suggestions ?

At the moment, no I don't. But this might change with the time.

Q.

Can we expect updates ?

Yes. This is currently my active project, so constant updates can be expected.

Q.

What kind of files I can scan ?

Actually my website support only .exe, all other type of file such as .doc, .bat, .pdf... will be added later.

© run4me.net - 2017-2018, All rights reserved.